Customer Service

Prices and Payment Methods

• Prices displayed in currencies other than Japanese yen ($/HK$) are provided only as a guideline, and are calculated using a standard currency exchange rate.

• When paying in a currency other than Japanese yen, each credit card company or PayPal will apply their own currency exchange rate. This may therefore create a slight discrepancy between the above displayed prices and the actual amount paid.

• For more details, please check your statement or other information provided by your credit card company or PayPal.


PAYMENT

Credit cards or PayPal.

Accepted credit cards
The following credit cards can be used. Please enter the card number, expiration date and the number of payments.
・Visa
・MasterCard
・JCB
・American Express
・Diners Club

Number of payments
Single payment

- Please confirm the terms of use of the issuing credit card company before making credit card payments.
- Please note that for returned items, in some cases the amount is temporarily debited to the account before it is refunded.


SHIPPING & DELIVERY

Expedited
(SF EXPRESS / EMS / YU-PACKET / SAGAWA EXPRESS)
SF EXPRESS / EMS / YU-PACKET / SAGAWA EXPRESS delivery.
We can ship your items within 3 business days after receiving cleared payment. Package arrives the 5 to 7 business days after processing if ordered by 12:00 noon (JST).
Merchandise Total* Hong Kong, Taiwan, China Japan Other Asia Europe, America
Up to ¥10,000 ¥1,000 ¥350 ¥1,500 ¥5,000
Over ¥10,000 Free
*before tax and additional charges

Shipping to Hong Kong

• When shipping to Hong Kong, collection is recommended from an EF Locker or S.F.Store as operated by SF EXPRESS. There are more than 100 EF Locker and S.F.Store locations across Hong Kong, including on outlying islands, inside housing complexes, and inside shopping centers. Furthermore, almost all EF Lockers provide a pick-up service 24 hours a day, 365 days a year. Please see below for details of the locations of each.

EF Locker Locations

S.F. Store Locations

• After placing your order, you will receive an email containing a tracking number for your products. Then proceed to the above site and stipulate your desired EF Locker or S.F.Store. If you wish to perform tracking or make any changes, please do so yourself from the SF EXPRESS homepage.


RETURNING MERCHANDISE BY MAIL

Unfortunately we will not be able to accept any returns or exchanges because of the customer's personal preferences. If you receive an incorrect item or an item that is damaged, please contact us immediately. Requests for returns have to be made within seven days after you receiving your order.Items must be unused and with all original tags attached.

Please allow 10 to 14 days for the processing of your return.